Service Desk Analsyt

£45,000 | Greater London | Permanent
Posted 2 months ago

Desktop Support Analyst
Based London
Up to £35k - £45k DOE

My client, is the UK’s largest producer of electricity and they have a leading Trading office in London. They are currently looking to recruit a Desktop Support Analyst.
The Desktop support Analyst will be a member of the Service Desk team supporting all areas of their IT operations department to provide front line support to all end users globally. The team will be based on the trading floor in London. The ideal person would have experience in working on a trading floor before.

Main Responsibilities:

• To provide 2nd and 3rd line support at the required service levels for all IT Solutions that are hosted or managed by the clients Trading in-line with the technical support strategy covering all in house and vendor-purchased systems in use by the business
• Responding to all issues making sure they Are progressed effectively within any defined service levels
• Take ownership and be a central contact point for any issues reported by our customers ensuring professional and regular communication is provided
• Ensure that deployments are implemented in accordance with the release and deployment procedures
• Feed change requests into weekly CCB for approval and organise implementation where required
• Consistently providing updates to the knowledge base and documenting new processes

Skills required:

• Experienced of working in a pressurised Trading floor environment
• MSCE or significant experience working with Microsoft Operating Systems and applications
• Customer Service & Support
• Experience in delivering projects with desired results to deadlines
• Windows 7/10, Internet Explorer, Active Directory
• Mobile device management
• MS Office 2013/O365 Suites including Exchange Client Support
• Strong Analytical skills – Competent in performing root-cause analysis and undertake constructed problem solving

This role will be suitable for some one that is pro-active and can work towards deadlines who thrives on working in a fast pace environment on a trading floor.

Please apply now for immediate consideration to

For more information about this role, please contact:

Jatinder Bassi
01892 553 493

See Jatinder Bassi's jobs
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