Senior End User Technology Specialist

Competitive | | Contract
Posted 2 months ago

Senior End-User Technology Specialist to primarily help with project work relating to Cyber Security and also undertake some BAU 3rd line support to a central Government client.

The existing team is responsible for 3rd line support and project work relating to Windows Servers, Windows 10 devices, Macs, Mobile devices, Office 365 and other technologies.

Senior End User Technology Specialist:

- The client is looking for EUT Specialists with proven ability to primarily help with project work relating to Cyber Security but also undertake some third line BAU support.
- Designs, builds and operates End User Technologies, including, desktops, macs, mobile devices, Office 365, and collaboration tools.
- 3rd Line support for End User Technology.
- Windows 10, Office 365, Mobile Devices, Active Directory
- Receives and logs requests for support from service desk, other service delivery staff and/or users.
- Prioritises requests in accordance with agreed criteria and promptly allocates unresolved calls as appropriate.
- Ensures all work is carried out and documented in accordance with required standards, methods and procedures; and ensures that documentation is available and accessible to all who need to use it.
- Monitors the progress of requests for support and ensures users and other interested parties are kept informed; and effectively manages customer expectations to ensure excellent customer service.

Experience required:
- Experience of working on SMART Ways of working, remote working, BYOD etc. programmes and providing end user support.
- Good experience of Windows, Mobile Device Management, SCCM, Mac OS, Cloud based platforms (e.g. Azure), Network fundamentals and Active Directory will be greatly beneficial.
- Technical understanding of these technologies: Citrix XenMobile, Micosoft InTune, Network Access Control, Office 365, Checkpoint Capsule and Windows Server Group Policies.

This assignment falls within IR35.

For more information, send your CV to natasha.fletcher@itqps.com

For more information about this role, please contact:

Natasha Fletcher

natasha.fletcher@itqps.com
01892 553 225

See Natasha Fletcher's jobs
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