Payouts Operator

Competitive | Sundridge | Permanent
Posted 2 months ago

PAYOUTS OPERATOR

As part of our expansions plans, we're looking for local talent to join our team.

We're looking for a methodical individual, with a keen eye for detail that also enjoys providing outstanding customer service.

Job purpose
The role is part of a team of 8 people that ensure timely and accurate administration of the company’s loan products, including direct liaison with our introducers and customers on the telephone and by email correspondence, ensuring accuracy at all times, and that our processes and procedures are followed.

Dimensions
The key aspects of the Payouts role is to:
• Payout deals to policy and mandate
• Check agreements received from Dealers/Brokers for accuracy and completeness
• Confirm underwriting conditions are met
• Manage park and release/snagged deals
• Keep electronic and paper filing in order at all times
• To keep up to date with the company’s products/ procedures
• To present the company in a professional and confidential manner at all times
• To pay due care and attention to your own and others health and safety at all times.

Knowledge, skills and experience required
Qualifications
• Good educational background with proficiency demonstrable in Maths and English
• Computer Literate, including MS office products and Email

Experience
• Experience of working in a team, and in an office environment
• Experience of liaising directly with customer on the telephone
• Ability to understand and comply with documented processes and procedures
• Excellent verbal and written communication

Interpersonal
• Adaptable and flexible
• Excellent verbal and written communication skills
• Ability to work as part of a team
• Excellent planning and organisational skills
• Enthusiastic ‘can do’ attitude
• Able to work under pressure to tight deadlines
• Accuracy and attention to detail
• Professional and well presented
• Establishes effective working relationships
• Customer focused approach

Additional information
• Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
• Must be able to reliably commute to office
• Rota shift work based on 8-8 weekdays and 9-5 Saturdays, Sundays & Bank Holidays (day in lieu earnt for working them).

For more information about this role, please contact:

Sarah Chatt

sarah.chatt@interquestgroup.com
01892 553 228

See Sarah Chatt's jobs
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