ICT Senior Business Application Analyst/Systems Administrator

£45,666 | Hounslow | Permanent
Posted 2 months ago

TITLE: ICT Senior Business Application Analyst/Systems Administrator


IQ Public Sector currently have an exciting opportunity for an ICT Senior Business Application Analyst/Systems Administrator.

You will be joining our client at an exciting transition period as they relocate to a new Civic Centre and embrace agile ways of working with improvements to customer service at the forefront of everything they do. They are also building a new Greenfield Data Centre to help create new shared services across London.

As the senior member you will lead and manage a team of Business Analysts to develop and maintain all business applications to their full potential, leading by example to ensure all team members work to the key objectives for all ICT staff and support the delivery of the ICT Strategy and associated roadmaps.

You will have the responsibility to think ahead in respect of application roadmaps, setting quality standards, supporting users, implementing upgrades, new systems and maintaining technical documentation to ITIL standards;

Day to day will involve you working closely with key stakeholders, residents and service users in improving service quality and promoting creative and innovative ways of ensuring services delivered meet the needs of our community and are accessible to all users.

What are the key responsibilities?

• At least 3 years of managing high performing technical, customer focussed teams.
• You will have to develop and design processes, service catalogue knowledge base and other areas of ITIL as appropriate to ensure that there up to date documentation to manage the maintenance of all applications, environments and ensure all systems are fully operational, patched, compliant, correctly licensed and supported.
• You will be responsible for setting and reviewing standards in respect of supporting users (SLAs) and successful resolution of incidents.
• As a senior member you will ensure that your staff are trained and supported so that they can fully support the clients ICT business applications.

What are the key skills/experience required?

• Well-developed ICT skills in business applications developments (including but not limited to application development, systems administration, web development, application testing, deployment application database management, managing relational databases, cloud based applications and services and/or web based applications), detailed understanding of all elements of the application. versions, desktop packaging, database requirements and working with services to fully exploit them to benefit the business;
• Good knowledge of information system design and system implementation;
• Good working knowledge and experience of ICT change life-cycle, business process analysis, developing functional specifications, modelling and re-engineering;
• Good knowledge of information governance and data management;

If you feel that you have the skills and experience for this great opportunity, please apply to this advert

For more information about this role, please contact:

Emma Rice-Tucker

01892 553 474

See Emma Rice-Tucker's jobs
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