Digital Account Adviser

Competitive | Sundridge | Permanent
Posted 23 days ago

This role forms part of the day to day team function that works very closely with our remote regional sales team and the dealer support team to ensure any dealers within a geographical area are kept in contact with and continued business is generated so includes direct liaison with the company’s introducers by telephone and by email correspondence ensuring accuracy at all times and that the processes and procedures are followed ensuring the daily workload is completed to the highest levels of accuracy.

The key aspects of the role are to:
* Follow up on finance applications that have been accepted by our dealers
* Generate new leads for our Area Sales Managers (ASM) from a pre-vetted contact list
* Assist the ASMs in account managing their area, being a second point of contact for dealers who need assistance
* Reconnect with dealers who have previously signed up but are not using us currently
* Develop relationships with the ASMs to help both parties increase dealers and accounts
* Populate dealer profiles within your area and develop a pro-active calling schedule
* Direct support for queries from existing smaller dealers
* Support for the Deal Making team

In addition we would expect the following:
* Contact dealers by telephone and correspondence
* Undertake projects or additional work as required by the leadership team
* Liaising closely with other departments as necessary
* Keep electronic and paper filing in order at all times
* To keep up to date with the company’s products and with client finance products
* To present the company in a professional and confidential manner at all times
* To pay due care and attention to your own and other’s health and safety at all times

* Good educational background with proficiency demonstrable in maths and English
* Computer Literate, including MS office products and Email
* Experience
* Excellent verbal and written communication skills
* Experience in pro-active call centre environment / sales experience in a high energy environment
* Experience of working in a team in an office environment
* Experience of liaising directly with dealerships
* Awareness of current FCA regulations
* Ability to understand and comply with documented processes, policies and procedures

* Customer focussed approach
* Enthusiastic ‘can do’ attitude
* Adaptable and flexible
* Ability to work as part of a team but also individually
* Reliable member of the team
* Excellent planning and organisational skills
* Able to work under pressure to tight deadlines
* Accuracy and attention to detail
* Professional and well presented
* Establishes effective working relationships

Additional Information
* Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
* Able to reliably commute to office
* Potential for rota shift work based on 8-8 weekdays and 9-5 Saturdays, Sundays & Bank Holidays (day in lieu earnt for working them) based on regional requirements

For more information about this role, please contact:

Sarah Chatt
01892 553 228

See Sarah Chatt's jobs
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