Applications Support Manager

£400 per day | Manchester | Contract
Posted 7 days ago

Application Support Manager/Lead

Our client within the insurance arena require a proven and successful Application Manager/Team Lead to provide the following skills & experience:

* The Application Manager will be accountable for the maintenance and delivery of the clients desktop application suite as part of End User Computing.

* This involves but is not limited to working with suppliers to maintain the application roadmaps, building and maintaining the database of in use applications, working with Procurement on licensing details and presenting all of this complex information for management decision making.

* Maintain a diverse application portfolio of retail and bespoke software.

* That portfolio has to be maintained, upgrade paths understood and planned for in order to ensure compatibility and security now and into the future.

• Understand application landscape (components, etc.) and how it integrates with other services to aid with technical resolution of incidents and service restoration.

• Represents the service across the organisation and act as a SME for the nominated service(s).

• Manages the risks associated with the operating of the service, by identified risk, implementing mitigating actions and controls and reducing the impact and likelihood.

• Responsible for continuous improvement and management of change affecting the application portfolio.

• Provides input in service attributes such as performance, availability, security, etc.

• Plans for service future in conjunction with IT Architecture, EUC Management and Security.

• Own the IT Roadmap for this service.

• Provides input to the Continual Service Improvement process (CSI) in relation to the service.

• Identify and prioritize service improvement.

• Participates in internal service review meetings (within IT).

• Participates in external service review meetings with the Business Partners

• Contributes to the creation and maintenance of a Service Catalogue and responsible for ensuring this is accurate in relation to this service.

• Participates in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the service.

• Ensures that performance meets the requirements of SLAs and OLAs.

• Provides reporting and metrics on performance of service.

• Understand and define the total cost of ownership (TCO) of the service.

• Demonstrable evidence & experience of managing an application portfolio, would suit an experienced desktop engineer.

• Strong communication skills, both written and verbal and ability to influence and negotiate at all levels up to and including senior management.

• Wide experience of Service Management principles

• ITIL Foundation qualification.

• Commercial awareness of software licensing obligations.

• Ability to research and build relationships with third parties and vendors.

Please get in touch for a full detailed job spec.

For more information about this role, please contact:

Shane Hickmott
01892 553247

See Shane Hickmott's jobs
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