Business Improvement Officer

£41,000 | Hounslow | Permanent
Posted 3 months ago

The InterQuest Group are working exclusively with a Public Sector organisation to recruit a competent Business Improvement Officer to work on their large transformation and restructure programme.

IQ Public Sector are working exclusively with a key local authority to on-board a permanent Business Improvement Officer to embark on the Council’s major transformation programme which is putting SMART working and improvements to customer service at the forefront of everything they do.

You will become part of the new Business Improvement Team and play a pivotal role in ensuring changes within IT systems meet the needs of residents, stakeholders and internal users. You will have a key part in redesigning ways of working to improve services, ICT and efficiencies within the new structure of the Council.

If you are looking for an opportunity to become part of a large transformation programme which offers new technology, flexible and SMART working (from home and hours), a great benefits package and a brand new civic centre then apply now for immediate consideration.

What are the key responsibilities?
• To carry out end-to-end process improvement reviews
• Identify, create, collect and analyse data
• Provide business analysis/process redesign/re-engineering and change management for ICT systems
• Enhance the importance of service areas designing products and services around residents and internal customers.

What are the key skills/experience required?
• Excellent communication skills; both verbal and written
• Demonstrable knowledge of process improvement/analysis/BPR
• Track record of business process analysis within ICT systems implementation
• Knowledge of Lean and Lean Six Sigma tools
• Experience of continuous improvement, reviewing processes and benefits/lessons learnt

Desirable experience:
• Lean Competency System Level 1 qualification or equivalent or desire to achieve it.

If this is the opportunity for you, get in touch for further information and apply now!

Send your CV to

For more information about this role, please contact:

Emma Rice-Tucker
01892 553 474

See Emma Rice-Tucker's jobs
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