Application Support Specialist

£34,000 | Hemel Hempstead | Permanent
Posted 2 months ago

IQ Public Sector is looking for an outgoing IT Application Specialist to work in a customer facing role for an exciting new start up based Hertfordshire.

This is a permanent position and will be working for a Private healthcare organisation.

My client is willing to spend time training and building the knowledge base of their employees and also comes with a fantastic opportunity to grow and rise up the ranks with a rapidly growing company with large aspirations.

Specialising in same day diagnostics and outpatient medical and dental services that deliver an extensive range of treatments, their priority is to provide patients with the unrivalled care, time and attention.

You will be working with highly qualified GPs, medical consultants, dentists, support staff and the most advanced diagnostic and imaging equipment available to enable delivery of exemplary standards of patient care

Key Responsibilities of this role are

1 - To ensure continuity of the business processes supported by the deployed IT software
2 - Focal point for all application support issues
3 - Liaison with key line-of-business application providers
4 - Day-to-day overseer of the IT support function
5 - Managing of the IT Support & Infrastructure provider.
6 - Overseeing system patches and upgrades to key line-of-business systems
7 - Testing of upgrades and new systems prior to deployment
8 - Responsible for data quality and integrity
9 - Super user / admin skills for key business applications
10 - Training and support of the internal users on core systems

Operational Duties

• Application support to end-users on key line of business systems including Lumeon, Exact, Carestream, Multitone and BigHand.
• Day-to-day overseer of the IT Support provider encompassing Infrastructure, desktop and application support.
• Management of both projects and support activity delivered by outsourced IT provider.
• Ensuring continuity and quality by owning the resolution of issues/tickets across platforms. Tracking progress and escalating as appropriate unless resolution reached
• Coordination of upgrades and service requests with all key IT providers including Lumeon, Exact, Carestream, Multitone and BigHand.
• Ownership of testing of key platforms and co-ordination of internal user acceptance testing prior to system releases.
• Coordination of end-user system training.
• Become proficient in the Super Admin function of key systems.
• Managing change control implications for designated systems
• Creation of training documentation for end-users
• Develop managed third party IT provider to take responsibility of the commodity application support activity (1st/2nd line) building their knowledge base.
• To ensure that applications and related services are documented and kept current.
• Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications
• Understanding, in depth, the business processes supported by the system.

Cultural fit is highly important for this role, they are looking for a candidate that will go that extra mile to get the job done.

If you would like to hear more about this role please contact nick.oneill@itqps.com

For more information about this role, please contact:

Nick O'Neill

nick.oneill@itqps.com
01892 553 239

See Nick O'Neill's jobs
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