3rd Line Engineer

£40,000 | Manchester | Permanent
Posted 2 months ago

3rd Line Engineer
Stretford, manchester based

To provide 3rd line investigative and remediation activities on the I.T. infrastructure services

Role Accountabilities
• Provide the 3rd Line support required to investigate and resolve complex faults, & support complex services to SLA’s.
• Contribute to the Infrastructure team, activities to improve incident/problem relating to Service reliability & performance
• Be a Real-time technical support interface to suppliers, including when we have multi-vendor interoperability issues.
• Ensure that activities and escalation is in line with both customer and service level agreements
• Participate in weekend duty rota (1 in 7 weeks)
• Root Cause analysis for complex major incidents & escalated faults
• Willingness to learn and document new services/products
• Keep up to date with Technical and service developments within the industry and making recommendations where appropriate to feed into the long term IT strategy

This position will be adding to an existing team of 7 people providing 3rd line support to our 8000 users.

• Vmware
• Office 365 / Azure
• Windows server (2003-2012R2) Install/Maintain/Administer
• Desktop support (windows/mac)
• Active Directory
• Exchange (2010 )

3yrs in a 3rd line role within a distributed environment with more than 1000 people
• Be highly organised and able to work effectively under pressure of SLA’s and customers
• Able to collaborate with individuals and audiences at different levels of seniority and technical knowledge
• Be able to work using own initiative, and investigative capability.
• A clear and analytical approach to problem solving.
• Drive best practice in the use of common processes.
• Accountability for resolution of Major Incidents.
• Ability to work unsupervised for extended periods, managing multiple goals and priorities.
• Proactively identify self-development needs.

Please send your CV to kay.sadler@itqtelecom.com to be considered for this position

For more information about this role, please contact:

Kay Sadler

01442 509 080

See Kay Sadler's jobs
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