Service Functional Consultant

£72,000 | Watford | Permanent
Posted 3 months ago

Service Functional Consultant - £65,000 - Watford

Calling all Functional Consultants!

A Global IT Solutions organisation based in Watford are looking for a Functional Consultant with experience of Siebel Field Service.

The Role

• Supports the Development Manager in delivering improvements from an application perspective to support the business requirements in the Service processes.
• Understanding the operation of the service business, provides technical insights and support to identify opportunities for process improvement and participating in projects to drive efficiency and process improvement.

Key Responsibilities

• Support the Development Manager in any system and application requirements and developments to support the PGI Service Lead and Service Process Owner teams in driving harmonisation, standardisation and advancement of processes
• Support continuous evolution of the Supply Chain business for both subsidiaries and company Supply Chain, to enable continued expansion of company through consultation with the company businesses and other Process owners
• Utilises functional and technical expertise and knowledge to undertake gap reviews, process reviews, data conversion and cleansing as appropriate to the projects allocated.
• Interprets business requirements into functional and technical solutions and designs to promote process efficiency, cost reduction or potential revenue generation to support financial benefit to company.
• Support key service process areas such as customer help desk, incident resolution and management, resolver availability and planning, mobility, skills, entitlements.

Key Experience

• Demonstrated project management capability, including use of project management methodologies and approaches
• Demonstrated knowledge and experience of Service business applications in Siebel technology including mobility, scheduling, entitlements and incident resolution for a multi-country deployment.
• Awareness of Lean Six Sigma methodology
• Demonstrated knowledge and experience of SDLC in a multi-application development and deployment business environment

Skills and knowledge’s required

• System and Functional design: ability to interpret business requirements and high level solution designs into detailed designs for technical development and/or configuration.
• Good communicator and influencer: excellent interpersonal communication skills, essential to achieve business objectives with both technical and non-technical audiences.
• Ability to communicate concisely, clearly and effectively across functions and cultures
• At least 5 years’ experience working with Siebel Service tools, with at least 2 year’s leading or instrumental in design is desirable.
• System and Technical expert in Siebel CRM and associated solutions

If the above sounds like you then hit apply now!!

For more information about this role, please contact:

Krish Chandarana

krish.chandarana@itqerp.com
01442 509 087

See Krish Chandarana's jobs
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