Contract Support Analyst

£21,000 | Northampton | Contract
Posted 3 days ago

Contract Support Analyst
£ Competitive

IQ Talent Solutions are delighted to be working with one of our key clients through a period of real success, supporting them with the recruitment of Contract Support Analyst. This role is responsible for the administration of customer contracts correctly and the billing of contracts in an accurate and efficient manner whilst maintaining good customer relations and minimizing debt

Duties & Responsibilities
- To ensure the billing process adheres to company procedures and customer requirements
- Maintain and update contracts as and when appropriate
- Coordinate with internal teams to ensure invoicing produced accurately and in a timely manner in accordance with company policy
- Drive to minimise bespoke billing and adhere to standard customer process
- Handle all customer enquiries/complaints promptly and efficiently to satisfy customer requirements and escalate in a timely manner if require
- Assist in relevant projects where require
- To support the team leader to ensure departmental targets and objectives are met
- Provide a dedicated Account billing service
- Work within a high volume, fast paced and customer focused environment

Skills & Experience
- Previous experience and skills in a similar role would be a great advantage
- Ideal candidates will be numerate, literate with good PC skills and experience including working knowledge Microsoft Excel
- Exposure to billing or financial processes would be highly desirable
- Ability to deal with 'difficult customers', resolve conflict and confrontation
- Results focused and able to work with large data sets, producing reports and formatting

For more information about this role, please contact:

Rachel Loughlin
0161 237 0063

See Rachel Loughlin's jobs
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