Risk And Compliance Manager

Competitive | Sheffield | Contract
Posted 12 days ago

Risk & Compliance Manager
£40,000 - £50,000 pro-rata

InterQuest Solutions are working on behalf of their client, a renowned retail and telecommunications company supporting with the recruitment of a Risk & Compliance Manager on a fixed term basis

This role will be to act as a locally based SME and proactively reduce the risk of breaches of compliance in Contact Centre processes, policies and practices. Therefore ideal candidates will have previous risk & compliance experience, preferably within large scale contact centre or similar environments across retail or the financial services sector.

Duties & Responsibilities
• Ensure that Contact Centre processes, policies and practices are compliant with external legislative and internal governance requirements.
• Mitigate business exposure to risk through defined processes of risk identification and management.
• Regularly audit processes, policies and practices
• Implement and co-ordinate a regular audit plan to ensure all internal processes are being adhered too, as well as legal processes e.g. DPA, mobile phone policy, clear desk, PCI etc.
• Link in with business risk and compliance SMEs and stakeholders to keep abreast of best practice, wider business requirements and initiatives, and upcoming legislative changes.
• Identify risk and advise management team on necessary actions and improvements.
• Maintain Risk Register for site, detailing and prioritising risks involved
• Co-ordinate and drive change when required due to legislation changes and market trends.
• Benchmark internally and externally to understand current risk and compliance standards for contact centres
• Ensure all records held on Contact Centre systems are legally compliant

Experience & Skills
• Ideal candidates will have experience in a similar role and be confident working within a large scale contact centre, preferably in retail or financial services sector
• Knowledge of FCA regulation would be highly desirable
• Confident PC skills including knowledge and experience of Microsoft Word , Excel, PowerPoint and Visio
• Experience in stakeholder management and working with managers at all levels of the business
• Excellent communicator, able to breakdown information and provide context behind data to other staff across the wider business

For more information about this role, please contact:

Rachel Loughlin

0161 237 0063

See Rachel Loughlin's jobs
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