Customer Service Advisor

Competitive | Sundridge | Permanent
Posted 2 days ago

Customer Service advisor
sevenoaks, Kent
Full-time, Permanent
Up to £22,500

This role is part of a team that ensure timely and accurate administration of the company’s loan products including direct liaison with introducers and customers on the telephone and by correspondence, ensuring accuracy at all times and that the company’s processes and procedures are followed.

Role overview:

• Payout deals to policy and mandate
• Check agreements received from Dealers for accuracy and completeness
• Confirm underwriting conditions have been met
• Printing of letters and management of the post
• Manage, Park, and release/snagged deals
• Completion of courtesy calls as required
• Keep electronic and paper filing in order at all times
• To keep up-to-date with the company’s products
• To represent the company in a professional and confidential manner at all times
• To pay due care and attention to your own and others’ health and safety at all times.

Knowledge, skills and experience required:

• Experience of working in a team in an office environment
• Experience of liaising directly with customer on the telephone
• 1-2 years previous office experience – Preferably in financial sector
• Knowledge of TCF
• Ability to understand and comply with documented processes and procedures
• Excellent verbal and written communication

Qualifications

• Good educational background with proficiency demonstrable in maths and English
• Computer Literate, including MS office products and Email

Interpersonal

• Adaptable and flexible
• Excellent verbal and written communication skills
• Ability to work as part of a team
• Excellent planning and organisational skills
• Enthusiastic ‘can do’ attitude
• Able to work under pressure and to tight deadlines
• Accuracy and attention to detail
• Professional and well-presented
• Establishes effective working relationships
• Customer focussed approach

Additional information

• Permanent / 37.5 hours a week
• Must be able to reliably commute to office
• Shift working based on 8-8 Weekdays and 10-6 Saturdays and Sundays (one per month)
• Must be a driver

For more information about this role, please contact:

Vashanta McKenzie

vashanta.mckenzie@interquestgroup.com
0161 237 0065

See Vashanta McKenzie's jobs
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