Senior Manager - Billings

Competitive | Northampton | Permanent
Posted 4 months ago

Senior Team Manager - Billing
Permanent Role
£ Competitive

InterQuest Solutions are delighted to be working with one of our most successful global clients in the recruitment of a Senior Manager across their Billings Teams. This will be a permanent role based out of their prestigious Northampton offices. This role has strategic and operational responsibility for the invoicing and order entry of the global customer base reporting into the Head of Shared Services. The role must build and maintain collaborative partnerships with all key stakeholders and create a culture of operational excellence. The role must also ensure systems and processes act as an enabler for the team to build customer centric solutions in line with the global agreements and best practice billing operations

Duties & Responsibilities
• Provide leadership, implement vision and ensure operational excellence to the Global Services customers
• Create and sustain operational service excellence by analysing and responding to internal customer requirements
• Collaborate with FDs, MDs and senior external site representatives to build and leverage from cross functional partnerships in order to achieve beneficial results
• Provide day to day management in order to develop and retain high performing team members
• Mentor team members to advance critical skill sets including but not limited to; writing for a business audience, critical thinking about relevant billing issues, clear verbal communication
• Drive the change programme for the service, implementing strategic initiatives linked to internal corporate objectives in order to ensure continuous improvement and best practice
• Accountable for ensuring that robust billing and order entry procedures are in place and resource is appropriately aligned to service
• Responsible for ensuring a high level of customer (internal and external) satisfaction is in place and is monitored
• Collaborate with other company service entities to ensure alignment of structure, process and procedure, sharing best practice and driving continuous improvement.

Skills & Experience
• An excellent track record of successful management in large, complex and dynamic businesses, international experience would be very helpful.
• Strong project management skills, delivering key change programmes within tight timescales
• High levels of organizational skills, has a passion for people management and is able to motivate and engage at all levels
• Confident PC skills, with a strong working knowledge of Microsoft Excel, Word and PowerPoint
• Significant and demonstrable work experience in Billing, Order Entry & Customer Administration will be a distinct advantage
• Ideal candidates will have previous experience of efficient and effective leadership
• A European or Nordic language helpful, but not required
• Working knowledge of Oracle financials is a an advantage

For more information about this role, please contact:

Rachel Loughlin
0161 237 0063

See Rachel Loughlin's jobs
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