CVM Consultant / Campaign Assistant Manager

£34,000 | Bristol | Permanent
Posted 1 month ago

One of InterQuest’s leading financial clients are looking for a CVM Manager to join their Customer Contact Centre team. In this role you will act at the subject matter expert within Customer Value Management, Insight and operational support. You will be involved in supporting the delivery of agreed change projects across the wider group.

Your accountabilities during this role are:

? Ensure adherence to risk and compliance policies and relevant external regulatory frameworks
? Provide guidance to enable business areas to assess all downstream implications
? Be involved in supervising the day-to-day activities of assigned team members (performance management, ongoing support and development)
? Assist in the delivery of operational customer contact selections, across telephony, branch, DM, emails etc.
? Supplier management
? Support business impact risk assessments and records management

Unsurprising the ideal candidate for this role will have extremely strong communication skills and an ability to translate technical terminology to stakeholder throughout the business. You will also have a track record in working across multiple functions.

? Your technical capability will need to match the following:
? Working within a customer value management environment
? Strong SQL knowledge
? Campaign Management Tool experience – examples, IBM Affinium, TRM & SAS MA
? Understanding of optimisation and customer contact rules
? IT, data or customer analytics background
? Existing governance and data protection responsibilities

This is a chance to join a leading FS brand, working with teams across the UK. The role is based in Bristol with flexible working available (depending on situation). If this role is of interest please ‘click to apply’ or send your CV to One of our consultants will be in touch ASAP.

For more information about this role, please contact:

Emma Nicholson
0161 237 0041

See Emma Nicholson's jobs
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