Contracts Administrator

£17,500 | Northampton | Permanent
Posted 21 days ago

Contracts Administrator

Northampton - £17500 - DOE

InterQuest Recruitment are proud to be helping with the recruitment of a Contracts Administrator for one of our most valued clients, a leading name in the technology sector.

The Role:

To ensure resolution of customers queries, both internal and external, to the customer’s satisfaction in an accurate and timely manner and to ensure the processes followed are compliant with internal procedures.

Responsibilities:

• To ensure the billing process adheres to company procedures and customer requirements.
• To administer the process of a customer query and ensure resolution to the customer satisfaction in an accurate and timely manner.
• Maximise the level of efficiency of resolving customer queries and tickets to aid in the delivery of a seamless end to end process for the customer to meet or exceed SLAs to deliver a high level of customer (internal and external) satisfaction
• Customer call handling to resolve queries and customer issues.
• Process contract administration amendments.
• To administer the credit and rebill process having gained appropriate approval.
• To support the team leader to ensure departmental targets and objectives are met.
• Assist in relevant projects, when required.


You:

Numerate and literate
PC literate with good excel
Must be able to read/write/speak the local language where the Shared Service Centre is located.
Excellent communication skills
Ability to accurately process data within given timescales
Ideally one years experience in an office environment

For more information about this role, please contact:

Michelle Johnson

michelle.johnson@interquestsolutions.co.uk

See Michelle Johnson's jobs
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