Service Analyst

£35,000 | Leeds | Permanent
Posted 9 days ago

Service Analyst
Up to £35,000

Reporting to the Service Manager– IT, the Service Analyst will work closely with the rest of the Service Delivery Team across a range of environments from Service Design and Transition to Infrastructure and Hardware configuration.

You will be involved in the delivery of the availability and support of the Airline and office systems such as Engineering, Operations Control, Crew Control, Ground Operations, Safety Systems, Finance and HR. In addition, you will help manage the resolution of all non eCommerce issues including escalation to appropriate senior management.

The successful candidate will have proven experience in a Service management role in a medium to large organisation and have a strong technical background in support. You will have an excellent understanding of infrastructure and application delivery, working knowledge of MDM, ServiceNow, be ITIL Foundation certified and experienced in problem and change management (ITIL Framework). Any additional European languages are highly desirable. A full drivers license is preferable.

In return, we offer an excellent benefits package with fantastic opportunities for progression in a growing business.

For more information about this role, please contact:

David MacGregor
01423 878 651

See David MacGregor's jobs
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