IT Field Support Manager

£40,000 | York | Permanent
Posted 17 days ago

Required is an IT Support Manager to be responsible for a team of IT Field Support Engineer. You will be a skilled IT Support Manager with a technical background and experience in a similar role

Experience to include:-

Experience in an IT role with people management;
ITIL Foundation or Practitioner Certificate
Experience delivering technical support services in a business environment
Microsoft Active Directory; Citrix; VMWare;Server/PC standard builds; configuration concepts
Demonstrable experience working with current ITSM tools, asset management and knowledge base systems
Knowledge of Industry recognised project management methodology/foundation qualification desirable

This role will entail working as part of a fast paced IT service delivery team and have responsibility for the delivery all operational IT services ie meet agreed business performance criteria and service levels aligned with ITIL

In addition, the IT Field Support Manager will be responsible for the team of Field Support Engineers deliver customer facing IT services to lead, develop, and motivate the IT Field Engineer team. Manage and develop the performance of individuals, helping them to develop their technical and interpersonal skills. Identify training and development needs; Provide strong leadership to the Field Support team; ensure IT services are highly available and resolving complex technical problems; Support IT projects as assigned; Work with customers to fully understand their needs and requirements

This role will require an effective team player with strong stakeholder engagement; good project management skills; good communications and presentation skills and sound analytical skills; good problem-solving skills and can work under pressure

This role is salaried up to £40,000 full benefits package

Please contact Ryan Stockwell for more information- 01423 878662-

For more information about this role, please contact:

Ryan Stockwell
01423 878 662

See Ryan Stockwell's jobs
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