Contract - Support Engineer

Competitive | Doncaster | Contract
Posted 15 days ago

The InterQuest Group are currently sourcing candidates for a skilled Contract Service Desk Engineer to work with a leading retailer in Doncaster, Yorkshire.

The Service Desk Engineer will, working closely with other IT technical support colleagues provide support to users of desktop, laptop, tablet and mobile devices, including the maintenance of both Hardware and Software, along with the management and maintenance of the company`s servers and network infrastructure. Incidents and requests will be handled according to IT and company standards.

The role will also include the implementation of new systems currently in development, as well as taking an active role in the strategic planning and scoping of future development.

Your Responsibilities:
- Provide First and Second line support to the business
- Laptop / PC / Hardware builds and maintenance
- Record, prioritise, assign and manage all requests and incidents reported to the IT Service Desk
- Manage customer expectations and communications throughout the life of each ticket
- Escalate to other team members where appropriate
- Provide IT out of hour`s On-Call service: To be a member of the IT `on call` rota in case of system failure out of the core hours and an escalation point to other team members.
- Recording and tracking project issues and escalating to the necessary teams
- Working closely with users to support the implementation
- Keep pace with technology advances
- Adhere to IT Policies and Procedures

This contract will last for an initial 3 month period but could be extended to 6 months.

Feel free to contact samuel.knight@interquestgroup.com or call me directly on 01423 878650

For more information about this role, please contact:

Samuel Knight

Samuel.Knight@interquestgroup.com
01423 878 650

See Samuel Knight's jobs
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