IT Technical Specialist

£38,000 | York | Permanent
Posted 22 days ago

IT Technical Specialists / Senior Support Analysts required for new role within this market leading client

Required is expertise in current Microsoft Products including Active Directory, Citrix (NetScaler), VMWare. AWS highly beneficial ; experience in Server standard builds, configuration concepts and technologies
Experience of successfully leading technical evaluations and project management of new IT solutions and resolving technical issues, including those involving 3rd parties.
Ideally have an industry recognised project management methodology certification and knowledge of technical policy formulation and direction

A project and resolution role, it entails the effective and efficient operation of the hardware, software and infrastructure environments on which the whole business IT systems and services reside. The post holder has a sound technical knowledge of all the different IT technologies in use and provides 3rd line support
Normal duties will involve carrying out maintenance and routine improvements as well as working closely with suppliers to develop and introduce new systems and services as well as developing and implementing technical solutions which support the business requirements

This role will entail improving the effectiveness, efficiency and delivery of IT services through the use of technology and technical methods and methodologies.
Provides deep specialist IT consultancy, guidance and support to the business.
Ensures IT requirements are met and service quality maintained when introducing new services.
Leads technical consultancy assignments which involve specialists from various disciplines, and takes responsibility for the quality, timely delivery and appropriateness of the team’s recommendations.
Leads the technical activity (design, build, testing) in a significant or complex project or portfolio of projects, accountable to the IT Technical Services manager or project manager for the delivery and quality of technical deliverables.
Assists others in resolving complex technical problems and investigating the root cause of problems and recommends smart (specific, measurable, achievable, realistic, and timely) solutions.
Increase performance and availability of the infrastructure/environment through continuous improvements in capacity planning, proactive monitoring and performance testing.
Deliver a highly efficient, effective and available platform infrastructure to the business according to agreed business requirements and service levels within specialist area of expertise.

You will be a strong team player, experienced at dealing at all levels with effective influencing and negotiating skills. Ability to form constructive and proactive working relationships at all levels with all stakeholders whether internal or external.

Good communications and presentation skills both verbal and written with strong problem solving skills and ability to stay calm under pressure. Able to thrive with accountability and responsibility and is self-reliant as well as work well under pressure in a rapidly evolving environment.

For more information about this role, please contact:

Ryan Stockwell
01423 878 662

See Ryan Stockwell's jobs
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