ICT Service Delivery Manager

Competitive | London | Contract
Posted 5 days ago

The InterQuest Group are sourcing a skilled Contract ICT Senior Service Delivery Manager for a key schedule of work.

Working as part of the Customer and Transformation team, you will be responsible for supporting the ICT Good to Great Programme in achieving its defined outcomes.

Responsible for:
- ITSM for assigned service areas/suppliers.
- Own Service Operations for all ICT services within designated service areas/suppliers.
- Own Service Transition for all new services and modification of existing services and that are in scope of designated services areas/suppliers.

Role Dimensions
- Ownership and accountability for end to end ITSM of assigned service areas/suppliers
- Ownership for developing, implementing and maintain ITIL Service Operations/Service Transition lifecycle processes
- Senior Service Delivery Manager roles will ensure ICT suppliers are managed effectively in terms of quality and delivery.
- Monitor and report on supplier service as required to achieve the Council’s required outcomes
- To identify and drive continuous service improvements and savings initiatives into the supplier’s delivery model.
- To support, manage and assure minor ICT related procurement activity, either Contract Change Notices or standalone procurements (typically off existing frameworks)
- Support the development and implementation of new contracts prior to contract commencement and during the early months of operation.
- To be a role model for pursuing continuous improvement opportunities by building and maintaining an innovative culture, encouraging a creative approach, cultivating new ideas and shaping them into pragmatic solutions.

This Contract will initially run until the end of March 2019 and is due to start ASAP.
The day rate is £350 / £410 per day Inside IR-35 depending on experience.

Please feel free to contact Samuel Knight on 01423 878650 or email samuel.knight@interquestgroup.com

For more information about this role, please contact:

Samuel Knight

Samuel.Knight@interquestgroup.com
01423 878 650

See Samuel Knight's jobs
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