Application Support Team Lead

£45,000 | Manchester | Permanent
Posted 18 days ago

Application Support Team Lead

Interquest is working with one of the UK's largest and fastest growing financial service providers based in the heart of Manchester.
The ideal candidate will be working closely with the IT Service Manager and Service Desk to deliver incident/problem testing and prevention in the early stages in the lifecycle.

It is essential that you have:

• Comprehensive knowledge of ITIL processes and procedures
• Strong understanding of the ITIL service lifecycle – 5 stages
• ITIL foundation certification is essential
• Understand AGG infrastructure set up
• Strong motivational skills to deliver tasks in difficult circumstances
• Service Transition and/or Service Operation or working towards certification
• Ability to understand application interdependencies and business complexity
• Strong relationship management.
• Expertise in setting and managing customer expectations
• Experience of managing and leading a team in an application support environment

You will be expected to:

• Negotiate with suppliers
• Build rapport and good working relationships with business functions
• Be an escalation point for the Service and Application Support Engineers where required
• Good understanding of SQL and Scripting skills desirable

For further details and to apply, please contact Anastasia Hassan or reply to this advert with an up to date CV
01423 878661

For more information about this role, please contact:

Anastasia Hassan

See Anastasia Hassan's jobs
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