Infrastructure Engineer

£35,000 | Manchester | Permanent
Posted 19 days ago

IT Service Desk Analyst

My client is a high end technology business based in central Leeds and is actively seeking an IT Service Desk Analyst to work in an ITIL / Microsoft environment.

The successful candidate will play a crucial first line support role within the IT Service Desk, providing support to a number of managed services clients and customers, hosted systems and internal systems and business users.

Your responsibilities will include:

Delivering a professional customer focused service
Handling incoming phone calls and emails
Prioritising and escalating tickets appropriately
Managing these in a consistent and structured manner through to resolution and within service levels
Keeping users of the service up to date with progress and ensuring user satisfaction
Following agreed processes and procedures
Troubleshooting and resolving incidents at 1st line

Essential
? Windows Server.
? System Center Suite– SCCM, SCOM, DPM.
? Active Directory.
? Exchange.
? Server and Networking hardware.
? LAN, WAN. DNS, DHCP, VPN, TCP/IP.

Desirable
? Office 365.
? Azure.
? ITIL

Candidates should have at least 12 months experience working in a Service Desk environment and be proficient in the use and support of Office365 products and Windows 7 / Windows 10


Apply now with MS Word CV for immediate review

For more information about this role, please contact:

Matthew McNeill

matthew.mcneill@itqtech.com

See Matthew McNeill's jobs
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