Software Support Engineer

£39,000 | Bradford | Permanent
Posted 18 days ago

IT Support Engineer

My client is an international Software and Service provider with client sites based across the UK

Their client, based in Bradford and is actively seeking an IT Service Desk Analyst to work in an ITIL environment supporting their local

The successful candidate will play a crucial second line support role within the IT Service Desk, providing support to their business clients based on site in Bradford. The role comprises support across a number of managed systems, technologies, hosted systems and internal systems as well as communicating with business users.

Your responsibilities will include:

Delivering a professional customer focused service
Handling incoming phone calls and emails
Prioritising and escalating tickets appropriately
Managing these in a consistent and structured manner through to resolution and within service levels
Keeping users of the service up to date with progress and ensuring user satisfaction
Following agreed processes and procedures
Troubleshooting and resolving incidents at 1st line
Remote software installation
Software and hardware support
UNIX based systems administration (command line level)
SQL skills (inclusive of DML, DDL and TCL)
PL/SQL language skills (support analyst programmer)
Working closely with 3rd line resolver groups
Contributing to the continual service improvement programme
Windows domain administration, application support and diagnosis

Any Python or Shell Scripting ability would be beneficial

Candidates should have at least 12 months experience working in a Service Desk environment and be proficient in the use and support of MS Office products and Windows XP or Windows 7.

Experience in the support of the following will be of benefit: desktops, laptops, printers, software applications, active directory and VPN.

This role does require shift work - 24/7 365 and is a 0600-1800 shift 4 days on, 4 days off. There is a £5k shift allowance for this rota.

Apply now with MS Word CV for immediate review

For more information about this role, please contact:

Matthew McNeill

See Matthew McNeill's jobs
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