Senior Software Support Consultant

£33,000 | Brierley Hill | Permanent
Posted 2 months ago

An opportunity is available for an experienced Applications support consultant to join a collaborative, friendly team supporting market leading SaaS based enterprise applications.

As the organisation targets rapid global growth plans, you will work within a team that consistently delivers a high quality support service which exceeds client expectations and contributes to the success of the business.

Working in a modern environment, you will have the opportunity for continuous learning through team collaboration and buddy working. In addition, access is provided to training resources and third party courses as appropriate.

To be considered for the role, you will have at least five years of experience and a strong technical background. The successful candidate will have deep knowledge and real world experience of supporting application end users.

Key responsibilities include:
• Striving to deliver continuous improvement in our support service
• Maintaining personal skills currency to ensure the ability to support new product features when releases
• Striving to exceed client expectations in all interactions
• Ensuring clear and effective communication both to clients and within the business
• Following defined process when handling client issues
• Handling an appropriate volume of work that both supports the team goals and satisfies personal objectives
• Providing support and assistance to team members both technically and operationally as required
• Carrying out planned change and upgrade activities
• Work shifts patterns between 08:00-22:00

For more information about this role, please contact:

Matthew McNeill

See Matthew McNeill's jobs
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