Service Desk Analyst

£21,000 | Bradford | Permanent
Posted 22 days ago

IQ Tech are seeking an experienced Service Desk Analysts with 1st Line IT Support skills to join our award winning services client based in Bradford, West Yorkshire.

This is an exciting opportunity for a Service Desk Analyst / Help Desk Analyst to join the Services Desk Team based at our clients head office in Bradford.

The primary role is to provide first level support
Skills Required:-

First Line Support experience
Service Desk environment
Excellent customer service skills
Experience of working in a customer focussed environment
Good technology skills and be competent in the use of Microsoft packages such as Word and Excel and good technical knowledge of tools used to support service offerings including but not exclusively, current CRM, Active Directory, Windows, Lotus Notes, Microsoft Office
Strong decision making skills
Ability to prioritise and execute tasks
Call logging tools
Understanding of ITIL highly desirable

Please apply for further information and immediate consideration

For more information about this role, please contact:

Sam Baillie
01423 878 679

See Sam Baillie's jobs
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