Technical Support Engineer

£40,000 | Basildon | Permanent
Posted 1 month ago

Technical Support Engineer
Salary: £30,000-£40,000 bonus Travel allowance
Job Location: Mons, Belgium
Job Type: Permanent

This is a central role that supports the full ITIL process flow, which includes an extensive range of services and stakeholders, in a fast paced challenging environment working at the Global headquarters in Belgium.
As a technical support engineer, you will be required to provide customer support, service and technical support through analysis and incident resolution, providing an efficient and effective 1st Line technical support service, whilst building trust and inspiring confidence with all users.

Strong communication skills (both oral and written), are needed to interpret customer issues in order to resolve or escalate as appropriate, in line with corporate standards, SLA’s and departmental work instructions, to ensure minimal disruption to users. Working within a team and to prioritise workloads to ensure deadlines are met with minimal supervision.

To be considered for the role, you will have 3 years minimum experience in an IT support role, having had experience with Windows Server architectures and a knowledge in software and hardware firewalls. The role also requires experience of centralised AntiVirus management, Microsoft Exchange Administration, Networked Printers Networking Fundamentals (switching/cabling/DHCP) Active Directory Management and Mobile Technology (Blackberry deployment). You will be ITIL qualified to at least Foundation Level.

This role requires an SC or DV clearance.

For more information about this role, please contact:

Matthew McNeill

matthew.mcneill@itqtech.com

See Matthew McNeill's jobs
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