Applications Support Analyst

£28,000 | Manchester | Permanent
Posted 3 months ago

My client is a global travel services and solutions provider with offices in Manchester, London and internationally

Due to growth of business they are actively seeking a new Technical Support team member to work within their dedicated enterprise Customer Support Team providing IT Support services for their bespoke applications and services

Above all – the team are looking for cultural fit, and the driver to provide excellent customer service as you will be the primary point of contact for product support for all customers via telephone, e-mail, or through self-service portal.

Within the role you will be required to:
• Provide Technical Support services to all of customers across 1st Line and 2nd Line levels
• Handle customer case communications and ensure that all processed calls are logged and updated on the CRM
• Assign priority to all service desk issues in accordance with agreed impact and urgency
• Effectively propose steps to diagnose technical issues and identify suitable remedies
• Support .NET technologies and understand MS SQL

You will have:

• 1 years’ experience within an IT support role working upon Microsoft based technologies
• Web / ecommerce / retail based systems support experience
• Experience of handling incident resolution, remaining a positive attitude throughout working across a Microsoft based applications and infrastructure framework
• You will be able to work independently, with limited supervision and be flexible in your approach to providing solutions - always having the customers’ needs as their highest priority

Good communication skills are an absolute must

Apply now for immediate consideration

For more information about this role, please contact:

Simon Ware
01423 878 905

See Simon Ware's jobs
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