Technical Provisioning Analyst

£25,000 | Hungerford | Permanent
Posted 7 months ago

An exciting career opportunity for the market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors.

Main Duties and Responsibilities

Installation of New Customer systems on Customers’ own Servers or in our hosting platform
Management and implementation of Customer migrations onto new hardware or hosting platforms
Working on support calls when available to assist with problem resolution
Regularly updating customers regarding the status of their projects
Building and patching on internal systems used for QA and development
Working with members of the Support Team and other departments to ensure that customers receive a prompt
efficient service
Pro-actively using the Intranet to share knowledge
Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be
improved and discussing these with their Manager
Following and applying the standard Commercial Software Support Procedures and Practices
Undertaking any other projects as required by their Manager or the Service Management Director

Knowledge and Experience

Essential
Unix/Linux experience
Extensive experience in a customer-focused role in a service oriented environment
Time Management and Project management Skills
Excellent written and verbal communication skills

Desirable
A Computer Science, Mathematics or degree with a large element of computing (or equivalent qualification) or
extensive experience in a software support role
Experience of one or more of the following languages: C , C#, Visual Basic, Java, KCML
An understanding of Oracle databases and/or SQL
Experience of web services, XML and SOAP
Experience with ERP software

Other

This role may require some travel

For more information about this role, please contact:

Simon Ware

simon.ware@itqtech.com
01423 878 905

See Simon Ware's jobs
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