ITOC Manager

£53,000 | London | Permanent
Posted 5 days ago

ITOC Manager - London - Netowrk - Infrastructure - Server - Microsoft - Cisco

My client provides ICT solutions in more than 100 countries globally, based in London they require an experienced ITOC Manager to join their global team.

Job Responsibilities of a IT Manager
- Managing the ITOC team and assisting the Director in day to day matters relating to the team
- Provide technical support, create design and proposals for customers.
- Access arrangement and maintenance notification arrangements with relevant parties
- Attend customer meetings regarding projects or maintenance contract work.
- Recording & Update trouble ticket systems and customer documentation with fault history.
- Manage the on going live issues and deliver the quickest way to restore the service.
- Drive and lead the ITOC team members
- Remote Hand and Housing Support when requested

Knowledge, Skills and Experience:
- Knowledge and proficiency in MS Office Excel, Word, PowerPoint and Visio
- Knowledge and proficiency in maintenance and installation of network infrastructure, Server or Virtualization.
- At least a valid CCNP, JNCIP, MCSE, VCP or equivalent certification.
- At least significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers.
- Proven customer service and facing experience, at all customer levels

If you would like to know more about this opportunity please call me on 01442 285020 or email

For more information about this role, please contact:

Joe Burder
01442 285 020

See Joe Burder's jobs
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