Service Transition Analyst / Manager

£43,000 | Coventry | Permanent
Posted 3 months ago

Service Transition Analyst / Manager (Permanent)
£43,000 Base Salary benefits

The Service Transition Manager will be experienced in service transition and defining the service model. Accountable for the successful transition of new and changed services to the operational support teams.

You will liaise between project managers, architecture teams, operations teams, and our partners / supplier communicating between all key stakeholders to ensure the smooth and successful implementation of new services, executed to high quality standards.

Due to the global nature of this role it is important that you are willing to work outside of normal UK working hours on occasion.

Role and Responsibilities:

Act as a gate keeper function that ensures successful transition into operational support.
Customer focused a passion and drive for achieving customer satisfaction. A proven ability to make customer orientated decisions
Ensure that appropriate lifecycle resourcing, training, tooling, support and documentation is delivered with a formal project sign-off from all key stakeholders
Represent Service and Operational teams at project meetings
Define and implement service acceptance criteria, all services to have an end to end support model, quick reference guide, processes, SLAs, KPIs
Ensure training requirements and any other non-functional requirements are defined and delivered against the agreed Service Acceptance Criteria.
Identify and manage risks to ensure a smooth transition to service
Strong attention to detail, good organisational skills with the ability to prioritise with changing situations
Excellent interpersonal, verbal and written communication skills to drive tasks to completion
Significant experience gained in an IT service management / delivery organisation
Experience of project delivery in all aspects of the transition for the introduction of new / changing services

Key Skills:

Service Transition
Service Level Management
Supplier Management
ITIL Lifecycle – Incident, problem, reporting
IT governance

For more information about this role, please contact:

Andy Banks
01442 509 072

See Andy Banks's jobs
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