ServiceNow Administrator / Developer

Competitive | London | Contract
Posted 3 months ago

ServiceNow Administrator - 6 month Contract - Central London - £550 p/day

We need an experienced ServiceNow Administrator for a 6 month contract in Central London.

You'll be focused on ServiceNow and xMatters design, administration, developments and enhancements of key modules such as Problem management, Incident management, Change Management, Service Catalog, Knowledgebase Customer Service Manager, Project Portfolio Management, Asset Management and SLA configuration. Collect and document business and operational requirements, translate into ServiceNow operational procedures, create build/configuration documents, work instructions guide and deliver users training on how to utilise ServiceNow according to our customisation.

You'll need to have experience of ServiceNow administration/developments (Include scripts, business rules, client scripts, Workflow, UI/Data policy and Web services).
Service Now Administer all modules and applications (Self-service portal, Content management, Incident Management, Service Request management, Service Catalog, CSM, CMDB, Asset Management, Change Management, Problem Management, Release management, Organisation Management, Contract Management, Data Certification, Service Level Management and SDLC).
Understanding how to configure and manage xMatters application and the integration with Service Now.
General understanding of ITIL best practice, ITSM foundation certification is a plus.
Strong development background on ITSM, ServiceNow (Geneva, Fuji etc.),

Considerable working experience of ServiceNow administration of all modules and applications (Self-service portal, Content management, Incident Management, Service Request management, Service Catalog, CMDB, Asset Management, Change Management, Problem Management, Customer Service Manager, Project Portfolio Management, Release management, Organisation Management, Contract Management, Data Certification, Service Level Management and SDLC).
Strong working experience in IT Service Management process design.
General understanding of ITIL best practice, ITSM foundation certification is a plus.

For more information about this role, please contact:

Michael Rudd

michael.rudd@interquestgroup.com
01442 509073

See Michael Rudd's jobs
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