Digital Support Analyst

£65,000 | London | Permanent
Posted 3 months ago

Digital / Applications Support Analyst
£65,000 Base 20% Bonus 20% Non contributary pension

A prestigeous financial services client of Interquest have a special opportunity within a Digital Operations team that offers the chance to be part of a close knitt company with long standing employees that are loked after that offers a challenging environment and that invests in technology.

In this role you will be part of the application support team, running day-to-day services and tasks driven by Service Requests, Incidents and Change Management. You will be responsible for identifying and implementing productivity and quality improvements, as well as leading lessons learned exercises.

Background and experience:

Experience managing Linux and Windows Operating Systems in a virtualised environment
Vendor liaison and 3rd party organisation across geographically distributed teams
Experience operating in a structured service management setup (Incident, Problem, Change Management and Service Requests), using industry standard service management tools
Understanding of ITIL concepts for service delivery
Experience working in Financial Services/Regulated environments
Demonstrable experience managing complex environments through the varying stages of project lifecycles
Experience working with the following products/technologies:
Linux/Windows Management
Application/Platform Monitoring tools (such as Dynatrace/New Relic)
Analytical Tools (such as Google Analytics/PowerBI)
Backbase CXP Manager
Security Update Lifecycles/Patch Management
Backup Management
Ability and desire to learn new systems and new technologies
Ability to review quality by carrying out post implementation checks
Actively shares knowledge and updates with team

Principal duties and responsibilities:

Day to day support of the platform to help diagnose and fix production issues, and provide incremental improvements to the form and function of the platform as a whole
Problem resolution and prevention of recurrence through post-incident wash-ups & service improvement plans
Be a central point of expertise and consultation on technical aspects of the Online & Mobile platform
Ensuring development aligns to agreed standards and is high quality
Evaluating and adopting new techniques to advance the platform
Working with product and operations teams to streamline processes
Maintaining detailed documentation (Design/Usage/Problem Records)
You'll be required to provide on-call cover on a rota basis
Contact/relationship with others (external and internal)

For more information about this role, please contact:

Andy Banks
01442 509 072

See Andy Banks's jobs
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