Application Support Analyst

£25,000 | Kettering | Permanent
Posted 16 days ago

Application Support Analyst
ITIL, Service Desk Support, IT Support
Northamptonshire

A fantastic opportunity has arisen for an Application Support Analyst with a growing software business in Northamptonshire.
In a nutshell the successful person will hold responsibility for providing 1st class support to the UK service Desk, the person will be required to professionally and efficiently handle requests, ensuring those requests are monitored & resolved within agreed Service and Operational Levels.

What’s required?

• Provide 1st and 2nd line support and liaise with the Development Team regarding 3rd Line support.
• On a daily basis carry out infrastructure checks to ensure support systems availability.
• Answer the support telephone promptly and in a pleasant and courteous manner.
• Respond to all communications received from the company's external and internal customers promptly and in a professional and efficient manner (both verbal and in written format).

What we're looking for?

• Excellent spoken and written communication skills and a good standard of spoken and written English
• Excellent multitasking skills
• Ability to work alone and in a team.
• Outgoing and enthusiastic personality with the desire to succeed and grow within the role.
• Desire to build relationships and collaborative partnerships with clients
• Previous experience in Application support or a similar role
• Understanding of ITIL or ITIL qualification

For more information about this role, please contact:

Andy Banks

andy.banks@interquestgroup.com
01442 509 072

See Andy Banks's jobs
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