End To End IT Service Manager

£75,000 | Cambridge | Permanent
Posted 9 days ago

End to End Senior Service Manager
£75,000 base Salary bonus and benefits (£100,000 package)

A good job opportunity is one that enables you to learn off others, put your mark on something, to be heard and taken seriously and to be recognised for your work, passion, enthusiasm for what you do and what you're trying to deliver...


My client are a global organisation of the best in their industry who have created a spot to join them on a continuous journey that goes beyond IT and Service Management. This opportunity is life changing and effects the lives of others. This client are going through a significant transformation to tak control and deliver servie excellence to its customers.

I am looking for a well seasoned IT Service Management consultant to take accountability for the provision of excellent IT services to this business globally!

The role is responsible for management of a service portfolio, roadmap and all service activities; ensuring services are fit for purpose, delivered in accordance with Service Level Agreements and maintained in line with evolving business requirements.

The remit of this role includes improving existing services and ensuring that new services are developed and implemented in line with business requirements. You will have collaboration across multiple global teams of business stakeholders, developers, partners, offshore service teams and vendors.

This role will encompass each step of the IT Serivce lifecycle. Accountabilities of you are as follows;

End-to-end delivery of services through internal, offshore teams and external vendors, across core business capabilities.
Portfolio and lifecycle management of service portfolio aligned to IT strategy, architecture, roadmaps, budgets, business priorities, and business processes.
Acting as a single point of contact for service matters across the relevant portfolio.
This will be an opportunity for rapid promotion and progression if the successful candidate applies themselves.

What we would like to see from you...

Degree level education.
ITIL v3 Foundation.
IT service delivery of business applications to a globally distributed user base.
Hands-on experience delivering support within an application management team.
Matrix management of offshore application support teams.
Strong written and verbal communications skills.

Personal attributes...

Ability to interpret and communicate technical information into business language.
Experience in managing and sustaining diverse stakeholder relationships.
Ability to work independently with limited supervision.


End to End Senior Service Manager
£75,000 base Salary bonus and benefits (£100,000 package)

For more information about this role, please contact:

Andy Banks

andy.banks@interquestgroup.com
01442 509 072

See Andy Banks's jobs
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