Data Centre Customer Administrator - East London

Competitive | London | Permanent
Posted 11 days ago

Data Centre Customer Administrator - East London

To act as the first port of call for responding to customer requests or dealing with issues either at the front desk, by e–mail or by telephone or escalate customer issues as appropriate so as to meet or exceed customers’ expectations.

The Role:
• Welcome customers and other visitors at the front desk reception, request registration and where appropriate notify relevant person.
• Ensure that customers on site are entered as arriving and leaving site to ensure that customer records are up to date and health and safety procedures are followed. Allocate keys and access passes to customers and ensure that they are fully accounted for at all times
• Maintain and update access lists within Remedy to ensure that all customer records are up to date as advised by customers, to assist other sites with access lists as required
• If required receive first line support requests from customers for work to be carried out by engineers, acknowledge the request and log into Remedy so that customer’s requirements can be made at the earliest opportunity
• Receive telephone calls for the site and either provide a response personally or refer onto the relevant person as appropriate
• Proactively contact customers to manage customers’ expectations in the event that we cannot meet expected deadlines to continually improve customer service and customer perceptions of the business

The Requirements:
• Previous experience in a customer-facing/user support role handling customer queries/issues
• Proven written and verbal communication skills
• Computer-literacy/IT skills – email, data entry
• Excellent organisational skills
• To have a friendly and approachable attitude to work
• To be flexible and adaptable, self-motivated and a pro-active worker
• Works well under pressure and to deadlines/targets
• Positive ‘can-do’ attitude to work
• Honest and reliable
• Excellent team player
• Time management skills and the ability to prioritise
• A logical approach to problem solving
• Ability to apply company policy and procedure
• To produce work to a consistently high standard
• Capability to work independently and as part of a team
• Ability to liaise effectively with internal and external customers

For more information about this role, please contact:

Robert Rees
01442 285 025

See Robert Rees's jobs
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