E2E Service Capability Manager (Finance Systems)

Competitive | Luton | Permanent
Posted 2 months ago

End to End Senior IT Service Manager (Finance Systems)
Up to £75,000
17.5% cash fund of base salary
15% bonus

A fantastic opportunity has risen with an international organisation who are going through a significant transformation and as a result are now recruiting people to join their journey towards improving Service excellence around the company’s finance systems.

The Senior End to End Capability Service Manager is accountable for the provision of excellent IT service to the business. The role is responsible for management of the service portfolio, roadmap and all service activities; ensuring services are fit for purpose, delivered in accordance with Service Level Agreements and maintained in line with evolving business requirements.

The successful candidate will be responsible for improving existing services and ensuring that new services are developed and implemented in line with business requirements. The role will work collaboratively across multiple global teams of business stakeholders, developers, partners, offshore service teams and vendors.

This role will encompass each step of the IT Service lifecycle. Accountabilities of you are as follows;

End-to-end delivery of services through internal, offshore teams and external vendors, across core business capabilities.

Portfolio and lifecycle management of service portfolio aligned to IT strategy, architecture, roadmaps, budgets, business priorities, and business processes.

Acting as a single point of contact for service matters across the relevant portfolio.

This will be an opportunity for rapid promotion and progression if the successful candidate applies themselves.


Essential

Degree level education.

ITIL v3 Foundation.

IT service delivery of business applications to a globally distributed user base.

Hands-on experience delivering support within an application management team.

Matrix management of offshore application support teams.

A background in Application support

Strong written and verbal communications skills.

Ability to interpret and communicate technical information into business language.

Experience in managing and sustaining diverse stakeholder relationships.

Ability to work independently with limited supervision.

End to End Senior IT Service Manager (Finance Systems)
Up to £75,000
17.5% cash fund of base salary
15% bonus

For more information about this role, please contact:

Andy Banks

andy.banks@interquestgroup.com
01442 509 072

See Andy Banks's jobs
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