ITSM Support & Implementation Product Consultant

£45,000 | Reading | Permanent
Posted 29 days ago

ITSM Support & Implementation Product Consultant - Permanent – Reading, Berkshire- £35k to £40k base & Utilisation Bonus

You'll work with end customers to develop and implement (ITSM) Service Management solutions to support their’ business requirements. This role is primarily focused on the configuration and deployment functions within a project lifecycle, although may be involved in scoping, requirements gathering and system design as required.

You'll deliver ITSM software solutions for a customer with the highest regard for quality and successful outcomes within agreed project timelines and budgets, partner with Product Consultants to deliver the outcomes defined by scoping, requirements gathering and/or system design tasks. Be recognised as a ‘product expert’ with customers by establishing proactive and positive working relationships post-sale and become familiar with and continually develop personal knowledge of standard concepts, practices (particularly ITIL), and procedures required to implement ITSM products

You'll need to have experience as a Senior Service Desk Analyst/Team Lead role using an enterprise-level Service Management product, have experience within an enterprise-software vendor, preferably in the Service Management industry. General networking and technical architecture/security knowledge and experience integrating Email, AD (or similar), and asset discovery tools

ITIL Foundation qualification and experience of database administration skills in MS SQL along knowledge of Cherwell Solutions or previous experience of implementing other IT Service Management tools is essential.

For more information about this role, please contact:

Paul Fraser

paul.fraser@itqesm.com
01442 509 071

See Paul Fraser's jobs
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