Senior Service Manager

£55,000 | WARRINGTON | Permanent
Posted 5 days ago

IT Service Manager (Permanent)
£55,000 car & benefits
Manchester

A fantastic , forward thinking client of mine are looking to recruit someone in their service Management team due to a recent promotion.

The opportunity at hand is to provide geographical coverage in an IT Business Partner / Service Manager capacity to locations across the North, ensuring consistent delivery of IT provision to the Groups locations, comprising; Franchise dealerships, and back office operations, being contactable for IT related points. Chair regular service reviews with business stakeholders.

Role Accountabilities

• Build strong relationships with both internal and external IT services teams (IT Service desk, Infrastructure, Network, Server, Field Engineering and Project Teams) and senior management
• Build strong engagement with the client; and its operations, prioritising sites accordingly to ensure best use of time.
• Attend physical site operations to ensure service is met ‘on the ground’ in accordance with service levels, and customer expectations
• Manage day to day IT service delivery to locations ensuring internal service levels are met, and any exceptions are managed.
• Be the Primary escalation point for any IT related matters always ensuring that issues are dealt with effectively and efficiently, and that tactical expedients are aligned with the strategic plans.
• Manage the Continuous Service Improvement plan for sites and operations developing and improving effectiveness and quality of service
• Provide weekly report on IT service performance across the agreed locations
• Work closely with the IT Service Management team, to help build out the service performance review cycle for review with customer stakeholders
• Ensuring service performance packs and reports are prepared for each Service Review meeting
• Understand business issues and challenges, and forward plans, sharing information with the IT service Management leads.
• Conduct Service Performance Reviews with business Stakeholders
• Ensure high levels of customer satisfaction.


Scope of Responsibility
Detail the number of direct and indirect reports in to the role and the value of salaries and budgets controlled etc..


• Matrix management of internal IT provision. Engaging with IT Service desk, Infrastructure, Network, Server, Field Engineering, Project Teams, and external Third party suppliers.

• IT Service Management process owners
• The scope of the role is to cover the North (UK), a range of locations, prioritised in terms of importance, ensuring that IT support needs are managed, in accordance with internal support arrangements. The role will involve a degree of flexibility.

For more information about this role, please contact:

Andy Banks

andy.banks@itqesm.com
01442 509 072

See Andy Banks's jobs
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