Prison Liason Manager

£22,000 | Bishop Sutton | Permanent
Posted 10 days ago

Position Title - 1st line support - Prison Liaison Manager
£22,000 – 30 hours
Location - Bristol
Do you have support experience and want to work on the latest Prison technology?
My client is looking for a Prison Liaison Manager to provide 1st line support of the prisoner E-mail systems through advising and training users and supporting the client and their requirements. Responsible for technical problem solving as well as working closely with the Operations manager and supporting their duties.
KEY RESPONSIBILITIES:
Ensure customer satisfaction through assisting with any first line support queries and delegating any issues.
Maintain both internal and external training courses
Achieve the required quality targets
Build, develop and maintain strong relationships with clients ensuring training requirements are met including new products and upgrades
Provide specialist advice and support to Sales and other internal departments conducting internal training
You will need a strong background of providing software training to external clients. Experience of Internal and external customer service with a proven track record of delivery of training programmes through various methods – (Instructor-led training, WebEx, face to face) with some flexibility to travel.
Additionally the right candidate will need to maintain CTC Security Clearance as part of continued employment, ensure continued knowledge and compliance in line with the companies Quality and Information Security Management System, Learn and be aware of new and changing related technology, maintain SC Clearance (for DBA work on customer IL3 systems if applicable) and read, review and adhere to the companies processes and procedures and actively contribute to improve.

If this does sound like you the please call Anthony Goodstadt on 01442 509058 or E-mail anthony.goodstadt@itqnetworks.com

For more information about this role, please contact:

Anthony Goodstadt

anthony.goodstadt@itqnetworks.com
01442 509 058

See Anthony Goodstadt's jobs
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