ERP Implementation Consultant

£40,000 | Hemel Hempstead | Permanent
Posted 1 month ago


We are looking for a Professional Services Consultant to join our exciting team. This role is a full-time permanent position and to be based in Hemel Hempstead, Hertfordshire but will involve travel 3-4 days per week. Mainly in the South East of England but in some cases can be UK as a whole.

Salary is £25k-40k plus benefits depending on experience.

Job Summary

The team is made up of professional and conscientious people that can deliver high quality services with great enthusiasm enabling our partners and clients gain maximum benefit from our solutions. Individuals should have a proven accounts software systems implementation background and software user training skills to join our current team of consultants. They must have a proven ability to understand client’s needs and to implement software systems to meet with client requirements.

Key Responsibilities

To work within the iQ implementation team responsible for the installation and setup of systems, and to advise customers on the use of accounts specific software modules for their particular business.
To provide accounts and associated applications training and demonstration including undertaking demonstrations to support pre-sale consultancy
To provide accounts application training & consultancy for the customer.
To take responsibility within an implementation to ensure all customer documentation is completed and in particular that a pre live check list is completed and that the customer is ready to go live
To resolve, or assist in the resolution, of customer problems and queries arising from the implementation and subsequent live operation of standard or modified software at customer sites.
To attend project meetings when required, internally or with clients, to gain or impart knowledge on current status of projects and to document details when appropriate.
To complete all relevant project management documentation and help with standardisation of same
To assist the support function at all times on current or previously implemented systems, as and when required, by taking support calls from clients when appropriate.
To liaise with the customers to define, or help define, requirements, specifications for modifications to the software.
To assist the development team with understanding of specifications during the development of modifications and subsequently test and document developed changes.
To train colleagues in the operation of modified software, as and when required, to ensure a smooth hand over of projects to the support function.
To train the customer’s project team and provide knowledge transfer in the operation of modified software, as and when required.
To cover for colleagues, as and when required, in all areas where knowledge overlaps, and to undertake other such duties as may reasonably be requested.
Timesheet completion in line with company procedures

Knowledge and Experience

Accounting knowledge at a business level
Experience working as a consultant for a software house or advanced experience gained in the distribution sector such as a Builders Merchant, Plumbers Merchant, Electrical Wholesaler or other distribution or ERP businesses.
Sound working knowledge of customer and business account practices, including day to day transactions, month end, year end and audit activities.
Demonstrable configuration, installation and implementation experience relating to ERP Go Live’s including working knowledge of Accounting processes.
Excellent customer service and customer facing skills to work alongside customers on and off site.
Proficient in Microsoft Word, Excel

Highly Desirable

Recognised Accountancy qualification.
Exposure or qualification in PRINCE 2 or other recognised project methodology.
Knowledge of database platforms for ERP solutions preferably SQL Server.

Personal Specification

Excellent written and verbal communication skills with the ability to communicate at both board and end user level
Ability to present in a professional and structured manner with diverse groups of individuals
Ability to work under pressure with limited time, direction and guidance to complete tasks in a timely and accurate manner
Be able to investigate issues and generate an effective solution in a systematic and logical manner
Maintain professional communication and project a professional image at all levels
Be adaptable and work as an effective member of a team
Be organised and manage workload efficiently in particular submitting consultancy documentation, timesheets,
Site visits, obtaining customer sign off for consultancy work undertaken
Work conscientiously and use own initiative
Be calm under pressure and manage stressful situations
Adopt a positive, pro-active approach to work.
Ability to recognise how, when and to whom an issue should be escalated.
Ability to delegate and supervise activities and tasks.

For more information about this role, please contact:

Laura Swift
01423 874566

See Laura Swift's jobs
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