Service Manager

£55,000 | Hove | Permanent
Posted 1 month ago

ITIL / ITSM Service Manager - Permanent - West Sussex - up to £55k Benefits & Bonus

We need a permanent ITIL / ITSM Service Manager to manage and develop relationships at all levels, in particular director and senior management, Internal Stakeholders, Service Integrator and Managed Service Providers (MSP) to encourage an open and trusting relationship where information is freely exchanged.

You'll act as end-to-end internal service owner for one or more service towers, demonstrating a strong understanding of current technology and service delivery for these towers and a good appreciation of industry trends for these services. Represent our end client in non-commercial decisions with the Service Integrator, Managed Service Providers and Suppliers relating to these services and create, manage and maintain a Service Improvement Plan, that ensures IS systems & services are aligned with the drivers and objectives of the Business, meeting the targets specified with the SLA’s.

Working with the IT Delivery Manager you'll ensure that the Operational Readiness is fully understood for all changes and the required support model is clearly defined and in place. Ensure that the scheduling and communication of future changes is actively managed and communicated by the Service Integrator to all key parties on a regular basis and all associated activities associated with Change.

You must hold ITIL Foundation Certificate but ITIL Managers Certificate is preferred and have key experience of IT Service Management in an outsourced environment, along with direct experience of managing supplier relationships. Possess detailed knowledge and experience of SLA\OLA development and management with a High level understanding of business strategy / objectives / structure / market place and understand business IT requirements and implications / impact of service incidents.

For more information about this role, please contact:

Paul Fraser

paul.fraser@itqesm.com
01442 509 071

See Paul Fraser's jobs
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