Service Delivery Coordinator - Connectivity Technology (German Speaking)

Competitive | Prague 13 | Permanent
Posted 23 days ago

Service Delivery Coordinator - Connectivity Technology (German Speaking)


35,000 CZK per month

Do you come from a customer communication, allocation or coordination background? Do you understand telecoms technology (IP / VPN / Transmission)? Would you like to coordinate cutting edge cloud and connectivity projects? I could have a great opportunity for you, please read on!

What is on offer?

Our client owns and operates one of the largest fibre networks and cloud platform on the planet, it helps global enterprise and connectivity providers by digitally transforming their connectivity platforms.

Customer service is a major part of the client’s business. These teams of service professionals are responsible for all attributes of the service assurance function across a large and complex portfolio of products and services.

We are looking for a service delivery coordinator primarily responsible for Co-ordination of service delivery related tasks and activities in support of customer orders.

What we would like to see from candidates

- Strong Customer Communication skills.
- Minimum 3 years Experience working in order to delivery telecoms.
- Basic understanding of the following technologies infrastructure, transmission and IP.
- Proactive in nature, works to identify ways to continually improve efficiency and results.
- Anticipates and analyses problems clearly and determines appropriate solution or alternatives.
- Proficient in the use of MS Word, Excel, PowerPoint, MS Visio .

Your Tasks

- Single point of contact for the Customer or regional Project Manager during the delivery lifecycle.
- Co-ordination for service delivery related tasks and activities in support of customer orders.
- Administration of documentation and maintain up-to-date data in Siebel to ensure accurate and timely handover of information to internal IRT delivery teams and Customers.
- Interface with all internal groups, field, product, Provisioning operations (PNOC), RCSCs and network planning as appropriate to eliminate all potential delays to customer orders.

- Matrix manage internal IRT teams to ensure accurate understanding of delivery progress is available and being communicated to customers.
- Ordering and tracking of specific delivery requirements including Local Tails (OLOs), network and ancillary equipment.
- Direct planning of provisioning tasks with PNOC for customer deliveries.
- Produce customer documentation to support formal service delivery and hand over process.
- Working towards key delivery business metrics (KPIs) and targets.
- Produce, maintain and present the Key Performance Indicators by way of weekly reporting within the team.
- Pro actively develop and improve validation checks per service and in general the delivery process supporting systems automation and process improvement projects.
- Develop local processes and contribute to development of company-wide processes. Critically review processes to provide continuous improvement.

For more information about this role, please contact:

Stuart Quilliam
01442 509 050

See Stuart Quilliam's jobs
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