Product Specialist

£35,000 | Linford Wood | Permanent
Posted 5 months ago

My client, an International architectural software company is seeking a talented individual to join their Customer Support Division as a Product Specialist. Working closely with accounts in both the UK and Europe and play an integral role in creating and maintaining long term customer relationships.
I’m seeking someone with fantastic communication skills, both verbal and written. The role will involve occasional domestic and international travel to meet with clients and stakeholders to develop their knowledge of the software and resolve any technical issues.

You will be responsible for:
• Handling support requests from customers to ensure timely and complete resolution
• Creating and presenting proactive content to customers to provide them with operational efficiencies and prevent disruptive events
• Delivering training to customers online/on-site/in-house
• Ensuring correct prioritisation, visibility and resolution of technical escalations to the relevant individual/teams

Ideally, you will have experience of:
• Building, Construction or BIM industry
• 2 years of experience in a support role
• Troubleshooting software and hardware problems
• Microsoft Windows environment
• Excellent verbal and written communication skills; ability to convey complex technical details in simple terms
• Strong customer service skills including phone etiquette and conflict resolution
• Ability to present technical information to a live or virtual audience
• Ability to travel and meet onsite with customers or attend internal central focus meetings

For more information about this role, please contact:

Garry Stephens

garry.stephens@ecomrecruitment.com
01892 553 234

See Garry Stephens's jobs
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