Technical Support

£35,000 | Linford Wood | Permanent
Posted 1 month ago

My client, an International architectural software company is seeking a talented individual to join their Customer Support Division as a Technical Support. Working closely with accounts in both the UK and Europe, you will be integral in creating and maintaining long term customer relationships.

I’m seeking someone with fantastic communication skills, both verbal and written, as the role will involve some face to face customer interaction and this may increase over time as the position evolves. If you enjoy establishing long term relationships with your customer and working with global teams, this would be an excellent opportunity to consider!

•Handle support requests from Customers to ensure timely and complete resolution
•Create and present proactive content to Customers to provide them operational efficiencies and/or prevent disruptive events
•Deliver training to customers online/on-site/in-house
• Ensure correct prioritization, visibility and resolution of technical escalations to the relevant individual/teams
•Receive readiness skill based training from internal Teams so customers are ready to adopt new technologies

Key skills:
• Knowledge of Building, Construction, and BIM industry needs and workflows
• Bachelor's degree or equivalent experience in BIM, Civil Engineering, Architecture, or Construction.
• 2 years of experience in related field
• Expert knowledge of AutoCAD and AutoCAD Architecture
• Knowledge of Autodesk Revit is ideal
• Experience troubleshooting software and hardware problems
• Comprehensive knowledge of the Microsoft Windows environment
• Excellent verbal and written communication skills; ability to convey complex technical details in simple terms
• Strong customer service skills including phone etiquette and conflict resolution
• Strong troubleshooting and analytical skills
• Ability to present technical information to a live or virtual audience
• Must be decisive, self-motivated and proactive, possessing strong desire to learn
• Excellent Team player enjoying supporting and interacting with other members of a shared responsibility team
• Ability to set priorities of various assignments and complete them within allocated deadlines with little or no supervision
• Ability to travel and meet onsite with customers or attend internal central focus meetings
• Fluency in English required

For more information about this role, please contact:

Natalie Wattenbach
01892 553 212

See Natalie Wattenbach's jobs
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