Service Delivery Change Analyst

Competitive | | Permanent
Posted 27 days ago

Service Delivery Change Analyst

Primary responsibility for incident, problem and change management. The role holder will also be responsible for service implementation assurance and supporting the Service Delivery Manager.

The role is subject to the Conduct Rules set by the FCA/PRA. You are required to familiarise yourself with, and comply with, the Conduct Rules and their successors and complete such ongoing training and competence requirements as required by the FCA/PRA and the bank from time to time.

Background and experience necessary:

Practical experience working in a service delivery environment.
Experience of service management tools and processes.
Proficient in ITIL conformant processes including Incident/Problem and Change Management.
A practical understanding of a project management methodology (Ideally PRINCE 2).
Commercial experience working with suppliers.
Practical experience chairing/leading meetings.
Practical experience working in a standards-based corporate environment with the ability to work under pressure and to tight deadlines.
Proven ability to analyse and deliver detailed service management information to key stakeholders.
Experience building effective working relationships with third party suppliers.
Practical experience discussing requirements, planning work and managing expectations.

Personal skills:
Good interpersonal and negotiating skills.
Excellent stakeholder management skills.
Process orientated, detail conscious.
Professional, proactive, can do attitude.
Strong written and verbal communication.
Flexible and committed team player.

Service Desk Analyst
Service Delivery Analyst
Service Delivery Manager
Chief Information Officer
Head of Service, Infrastructure & Operations

Please do get in touch today for a full detailed job spec.

For more information about this role, please contact:

Andy Banks
01442 509 072

See Andy Banks's jobs
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