Technical Analyst - BMC

£50,000 | Hatfield | Permanent
Posted 4 months ago

BMC 3rd Line Support Analyst - Permanent - Milton Keynes, Bucks - up to £60k base

We need an experienced BMC 3rd Line Analyst to join our clients' Automation and Reporting team in Milton Keynes, Bucks.

You will provide implementation expertise to customer management and monitoring systems that deliver contracted and business critical service to customers where the technology that will primarily be implemented will be BMC Performance Manager, BMC Patrol, BMC Event Manager and/or BMC Proactive Performance Manager. The role reports into the Service Automation Implementation Manager.

You'll be required to carry out the design and implementation of BMC Systems Management solutions to multiple customer environments, be the main BMC Systems Management technical resource working with the project manager to successfully implement the solution based on a set of required service delivery specifications.
Understand and manage the technical escalation process for hardware and software incidents and be the decision point for escalation of technical project issues through to relevant resolving party.

Ideally you'll have proven experience in working with BMC Performance manager, BMC Patrol, BMC Event Manager or BMC Proactive Performance Manager and any experience of Atrium Discovery & Dependency Mapping, BladeLogic for Servers, BMC Capacity Optimisation (BMC Performance Assurance), BMC ITSM and Atrium CMDB will help your application.

For more information about this role, please contact:

Paul Fraser

paul.fraser@itqesm.com
01442 509 071

See Paul Fraser's jobs
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