Major Incident Manager

£45,000 | Hatfield | Permanent
Posted 1 month ago

Major Incident Manager - Permanent - Hertfordshire - up to £45k Benefits

One of our clients are recruiting a Major Incident Manager (MIM) in their Global Infrastructure Operations division, based in Hertfordshire on the following shift pattern:

So 24 7 (night) Shift is:

Covering 28 days, 12 hours a day ( 7-7)
2 Days, 2 Nights, 5 off
2 Days, 3 Nights, 4 off
3 Days, 2 Nights, 5 off

The day shift will be between 7-7 covering 7.5 days p/week.

As a Major Incident Manager you'll take full responsibility for Major Incident management from initiation until an acceptable client work around is in place, ownership of incidents, problems and change activities that affect service and to own all communications during a major system outage.

You must have a background as a successful high level Major Incident Manager with Incident and problem management experience along with experience in an outsourced managed services MIM function or vendor MIM function ideally with BMC Remedy toolsets.

In-depth industry knowledge, experience working in ERP environments (e.g. Oracle Enterprise1, SAP R/3), working knowledge of relevant network protocols (e.g. TCP/IP, UDP, NFS, NTP, OSI, VPN, NAT, TLA) and an understanding of multiple operating systems such as HP-UX, Solaris, & Linux.

For more information about this role, please contact:

Andy Banks

andy.banks@itqesm.com
01442 509 072

See Andy Banks's jobs
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