2nd Line support

£27,000 | Knaresborough | Permanent
Posted 21 days ago

IT Support Engineer required for this leading organisation based just outside of Harrogate

A rewarding career opportunity for an experienced IT Support Engineer . This role requires a professional to focus in providing IT Technical Support to c200 user based within their IT team.


- Minimum of 2-year experience within an IT support capacity
- Expert level knowledge of Microsoft OS and core Office applications (Win7/10 and Office 2013 and 2016)
- Solid understanding of Microsoft Server 2016, Active Directory and Group Policies.
- Strong network infrastructure skills (Routing, VLANs, DNS, DHCP, Ports and Firewall)
- Microsoft Azure, Office 365, Exchange Online and SharePoint administration.
- Knowledge of server virtualisation.

- HP Switches configuration
- SonicWall Firewall administration
- Understanding of ITIL
- IT Certifications

To be a motivated, hands-on person with great interpersonal skills and experienced in delivering excellent customer service.

Primary Responsibilities:
- User management, creating / removing / password resets and access management.
- Setting up / relocating new desktops, laptops and devices such as printers / tablets etc.
- Liaising with suppliers for supports / warranty claims and other service issues.
- Monitoring alerts and taking appropriate actions (resolve issue / raise ticket with supplier)
- Maintain and develop internal IT SharePoint site.
- Housekeeping of Active Directory and Group Policy.
- Generating reports of ticketing system and identifying service issues.
- Supporting internal IT projects and taking ownership of the projects where possible.

You will assist the IT Manager in a variety of IT Support for the business. This role suits an individual who enjoys working to pace, variety of tasks and a role where no two days are the same and always to provide a high-quality IT service. You will have the opportunity to be involved/take ownership of internal IT projects, gain experience of IT Service Management and supplier management.

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.

For more information about this role, please contact:

Matthew McNeill


See Matthew McNeill's jobs
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