2nd Line Support Engineer

£25,000 | Northwich | Permanent

Posted 15 days ago


2 nd Line Support Engineer - Network/Cisco/CCNA

Up to £25k


I'm currently recruiting for a 2 nd Line Support Engineer to join my Managed Services client based in Cheshire to assist with internal IT support, managed services provision and hardware/breakfix escalation.

On a day to day basis, you will be:

- Dealing with support calls from external customers, on a 2 nd line basis

- Escalating calls when required to achieve SLAs

- Liaising with 3 rd party support teams

- Administration of operational documents

- Provide 2 nd line troubleshooting and fault resolution

They are looking for candidates with the following experience:

- Cisco CCNA Certified, or with relevant experience, ideally working towards CCNP

- Excellent communication skills

- Strong troubleshooting skills

- Ability to work to tight deadlines

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.