Order Fulfilment Advisor

Competitive | Loughborough | Contract
Posted 1 month ago

Customer Service Advisor
Shift times Monday- Sunday 8am- 9pm
Full time, 40 hours per week
£7.90 per hour

Interquest Solutions are working on behalf of their client, a renowned telecommunications company, looking for Customer Service Advisors to join their team on a full time basis. This is a temporary contract for 6 months

• The role is to understand the current status of a customer’s order and fulfilling these by obtaining the relevant required information from the customer to complete the order.
• You will need to handle inbound telephone calls and emails from customers and obtain the required information.
You will report into an Order Fulfilment Team Manager

• Responsible for the fulfilment of over 3000 sales
• Understanding the information about customer’s orders presented on the companies systems
• Having up-to-date product knowledge and awareness of current promotions available
• Achieving and exceeding the range of KPI’s set, such as sales volume, call conversion and customer metrics
• Identifying issues that impact the customer and escalating these to management
• Respond to feedback, coaching and direction from managers and implementing this quickly and consistently
• Sharing knowledge with the team and department
• Being proactive and positive in supporting new and existing colleagues within the department
• Responsible for ensuring the customer’s transactions is processed correctly and compliantly on our systems
• Responsible for handling customer calls during the department opening hours, which can be 7 days a week from 8am to 9pm
• Ensure correct communication is sent to customers so they are aware of the progress of their order

Essential skills:
• Previously worked in a fast paced environment
• Computer literate
• Listening, verbal and written communication skills
• Ability to retain information

Desired skills:
• Knowledge of telecom industry is desired

If you have the skills we are looking for, please apply today!

For more information about this role, please contact:

Jatinder Bassi

01892 553 493

See Jatinder Bassi's jobs
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